In summary, we treat your private information as confidential and we do not sell, lease, or rent that information to anyone. However, we do use third party systems in good faith to do business with you including taking and delivering orders, collecting payments, maintaining loyalty discount and referral programs, and from time to time keeping you informed of special offers and other information we would like to share with you.
These third party systems include:
- Shopify e-commerce platform on which our Site is built
- smile.io loyalty and referral programs
- Stripes payment service maintained via Shopify
- Paypal payment service
- Apple Pay and other payment services Shopify may provide
- Omnisend email and marketing platform to help keep you informed
In our own records, we keep track of sales, contact information and correspondence. We are not provided with full credit card numbers by the payment services (nor would we wish to store them ourselves anyway).
Additionally, we use third party systems to collate statistics about our Site visitors. This includes Google Analytics and Facebook Marketing depending on how the Site is accessed.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, the ecommerce platform we use automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, it collects information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Our Site collects Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, it collects certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers/Paypal or other payment account information to enable taking of payments, email address, and phone number). We refer to this information as “Order Information.” Credit card details are not made available to us by the Site ecommerce platform so are only used to make payment.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Maintain your account order history and rewards discounts. We also use your personal account information to provide you with unique referral codes to provide future order discounts to both yourself and those with whom you share it.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). However, we do not on-sell this information to other parties.
SHARING YOUR PERSONAL INFORMATION
As discussed above, we share your Personal Information with third parties to help us do business with you. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may use your Personal Information to provide you with targeted advertisements or marketing communications pertaining to the products we offer if we believe it may be of interest to you.
Services you use such as Facebook and Google to link to our Site may themselves choose to provide other targeted advertising. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by adjusting settings on these services:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We are grateful to those who have left product reviews on our Site. These reviews (which we are unable to edit but can, at your request, remove) are in the public domain once published on our Site and we may choose to select quotes from these reviews in our marketing without first discussing this with you. However, we will respect your wishes should you, for example, prefer to just have them remain on our Site but not appear in any marketing collateral. If this is the case, please contact us to let us know.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
ACCESS TO PERSONAL INFORMATION
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right (or make such a request irrespective of whether you are in the European jurisdiction), please contact us using the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada, the United States and New Zealand.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the address details as follows: CoSkin Limited, PO Box 96, Snells Beach 0942, New Zealand.